xIDENTITY Datamanagement

This article will inform you whether you need to use your xIDENTITY basic data (phone number, name, etc.) and explains whether and how you can change them.

1. Can I cancel my xIDENTITY?

Yes, that is quite possible. To cancel your xIDENTITY , you must submit a legally valid revocation request .

The following options are available to you: 

• By phone at +43 1 715 20 60 (Please note: Only possible with the revocation password!)  

• By e-mail through a digitally signed PDF to hilfe@a-trust.at or via https://www.online-kuendigen.at

• By fax. The corresponding form can be found here: https://www.a-trust.de/de/support/widerrufsdienst )

• By post by means of a hand-signed letter to: A-Trust GmbH, Landstraße Hauptstraße 1b/E02, A-1030 Vienna 

2. Can I change my name for xIDENTITY?

A name change for an activated xIDENTITY is not possible because subsequent changes to the certificate content are not permitted. A name change therefore requires the activation of a new xIDENTITY. You can find all the options here.

XiTip
A revocation is not necessary as long as your phone number does not change. This is automatically triggered by the reactivation. 

3. How do I change my phone number for xIDENTITY? 

There are two ways to change your xIDENTITY phone number: 

1. With your existing phone number 

2. Without your existing phone number (e.g. if you should have lost your phone) 

3.1 Step-by-step guide: How to change your xIDENTITY phone number with an existing phone number 

Step 1: If you still have your previous SIM card and can use it to receive SMS/TAN messages, simply request a new xIDENTITY for your new phone number using the old number.    To do this, log in here with the existing access data of your xIDENTITY .

Step 2: Enter your new phone number and a password you have chosen . You will then receive an activation code by SMS . 

Step 3: To complete the activation , it is necessary to accept the signature contract and the terms and conditions of A-Trust and to confirm the revocation of your previous xIDENTITY .

3.2 How to change your xIDENTITY phone number without an existing phone number  

If you no longer have your previous number at the time of the change , you will need to reapply for your xIDENTITY . 

All options for activating xIDENTITY can be found here.

XiTip 
If your mobile phone is stolen or lost, it is absolutely necessary to revoke your previous xIDENTITY ! This is the only way you can actively prevent the misuse of your data!