Service & Consulting Details

Service & Consulting

If you have questions about MOXIS, ideas for new features, or need support for implementing your digitalization strategies, our competent support team is here to assist you. We are committed to ensuring your concerns are addressed quickly and efficiently.

How to Reach Us

1. Service Desk:
   Visit our support platform at https://servicedesk.xitrust.com. Here, you can easily create support tickets, track the status of your requests, and access helpful documentation.

2. E-Mail:
   Alternatively, you can contact our team via email at servicedesk@xitrust.com. Please include as much information as possible in your message (e.g., your query, affected feature, relevant documents, or screenshots). This will help us process your request more quickly.

What We Can Do for You

Our support team is composed of experienced MOXIS and digitalization experts, ready to assist you with:

• Technical Questions: Support with using MOXIS and assistance with specific features.

• Custom Requests: Solutions tailored to your unique needs.

• Consultation and Ideas: We are happy to discuss new approaches, innovative use cases, or potential enhancements related to MOXIS.

• Digitalization Projects: Guidance on implementing your digitalization goals and integrating them into your existing systems.

Tips for Quick Resolution

• Detailed Description: Provide a precise description of your concern, including relevant details and, if applicable, the steps leading to the issue.

• Priority Indication: Let us know if your issue is urgent.

• Screenshots and Files: Attach any files or screenshots that can help clarify your request.

• Your Information: Please include details about your MOXIS instance (URL) and the product you are using.

Our Commitment

We strive to assist you promptly and effectively. Your ideas and concerns are important to us, and we look forward to supporting you on your journey to successful digitalization. Our goal is to help you fully leverage the potential of MOXIS.

Our defined response times for addressing error reports, as well as information on possible solutions, are outlined in our Terms and Conditions (AGB).

We Understand Your Needs

We recognize the critical role a functioning service plays in your business success. That’s why we are committed to clearly defined response times, which include handling error reports and providing information about potential solutions. These terms are specified in our AGB.

Do not hesitate to contact us – we look forward to assisting you!