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Why is the signature not visible in the downloaded PDF document?

Sometimes, when you open a PDF, the signature image is not visible (see figure 1).

Figure 1: Signature not recognisable in the browser view

The problem is caused by the settings of the browser that is currently being used.

To make the signature visible, please use a special PDF tool such as Acrobat Reader DC or another PDF viewer.

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Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.